Course Information

Troubleshooting Lesson Videos

The Accelerate Education curriculum offers rich and engaging content that has been carefully designed to meet the standards required by states. One of the many engaging activities students encounter is direct instruction videos. If your students’ videos are not loading properly, please take the following steps:

Step 1: Be sure student devices meet our technical requirements found here: https://s3-us-west-2.amazonaws.com/static.accelerate.education/Technology_Requirements.pdf 

Step 2: Be sure your student devices and internet settings allow the sites found on our Allow List: https://s3-us-west-2.amazonaws.com/static.accelerate.education/Customer+Allow+List.pdf

  • Please be sure the following are allowed:

prod-nplayer.dacast.com

prod-nplayer.dacast.com/player.js

vzaar.com

Technical Support

Tried the steps above and still need to report an issue or have technical questions? Accelerate Education support can be accessed at https://support.accelerate.education.

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